Client Partner

Salary: Competitive

Location:Bristol, England, United Kingdom

HR Director, Victoria James09 December 2021

New Year, new challenge?

Great State is looking for a compelling Client Partner, preferably working within the digital industry, to join our team.  With us you will be accountable for client satisfaction, driving best in class work and achieving commercial success.  In return we will provide a varied client portfolio, the opportunity to inspire a talented team, achieve success and grow your career.

As Client Partner, you partner with our clients to seek out opportunities and plan the future. 

Working closely with the Delivery Lead, you will inspire the internal team and impart information allowing them to produce their best work, all whilst meeting commercial expectations.  To be successful you will need a good understanding of large scale digital products and services.

Part of your role is to line manage the client service team within your assigned account portfolio, being an important part of their growth and achievements.

Key Responsibilities

Client champion

Act as the internal client within the agency, championing them by growing strong relationships, driving key client meetings, mentoring the team and acting as the final escalation point.

Business champion

Delight clients and foster long term relationships by providing senior clients with business transforming ideas and digital expertise.  Utilising your experience, innovative mindset and keen thinking, ensure digital helps our clients to exceed their KPI targets.

Stakeholder champion

Keep stakeholders informed of project progress at all times and manage expectations proactively.


Inspire the team to develop top-quality solutions to our clients that earn high marks for client satisfaction. Drive reputation by seeking recognition, awards, and PR with the help of our Marketing & PR.


Directly line manage or indirectly manage all client service team members within your portfolio. Work with HR for people-related items.  Foster a strong team culture and environment of excellence, professionalism, and can-do positive energy.


Drive the portfolio with growth in mind and to meet the revenue and margin targets set by the Client Services Director. Leverage relationships to extend the Great State remit within existing and new client organisations.

For you

As an independent agency, we will present you with the opportunity to make a difference, have a voice and be heard.  You will be able to lead or be involved in initiatives outside your core role that are close to your heart, as we are involved in a variety of relationships and activities focusing on sustainability, diversity, equality and inclusivity, young talent, health and wellbeing and more.

Being part of Great State is being part of a team. 

Great State is an Equal Opportunities Employer.  We believe we must have a varied and inclusive work environment to provide the best service we can.  Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.


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GDPR compliance

When you apply to a job on this site, the personal data contained in your application will be collected by Great State (“Controller”), which is located at Unit 2.1-2.3 Paintworks, Bristol, BS4 3EH and can be contacted by emailing Great State’s data protection officer is Gary Trimnell, who can be contacted at Your personal data will be processed for the purposes of managing Great State's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Great State to help manage its recruitment and hiring process on Great State's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the EU-US Privacy Shield. You can obtain details of Greenhouse's Privacy Shield certification by contacting us at

Your personal data will be retained by Great State as long as Great State determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.